Privacy Policy

What is GDPR?

The General Data Protection Regulation (GDPR) is new regulation set by the European Parliament which aims to strengthen and unify data protection for all individuals within the European Union. For more information please visit the Information Commissioners Office website below:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

Who we are.

Darroch Hearing Clinics Ltd (‘we / us’) is a hearing care company which provides affordable options for several products and services such as hearing assessments, occupational testing, hearing aids and much more.

 

Why is GDPR relevant to Darroch Hearing Clinics, and to you as a customer?

GDPR is relevant to us because it sets out how we can collect, process and store your personal information. It also provides certain rights to you in respect of the personal information which we collect, process and store.

 

What personal information do we collect?

We collect any personal and financial information necessary to carry out hearing assessments, hearing instrument prescriptions and to process credit/debit card payments and financial agreements. Personal information means any information relating to an identified or identifiable natural person, such as name, address, date of birth, telephone number, email address, bank account number and sort code, proof of address and proof of identity. This includes data which either by itself or with other data held by us or available to us, can be used to identify you.

 

How do we capture your personal information?

We obtain personal and financial information directly from you, or indirectly from your service providers, such as medical practitioners, NHS or private hospitals and clinics or similar companies, family members or carers.

 

Why do we need this information and what do we do with it?

We will use your data to direct, manage and deliver high standards of professional care to our patients and corporate clients.

 

Do we share your personal information with other organisations or third parties?

We may share this data with other healthcare professionals involved in delivering your hearing care such as your GP, NHS consultants, Social Care Services, hearing instrument manufacturers and family members.

 

How can you see what personal information we hold about you?

Personal information we hold about you can be requested by completing the following form. Download Here

How long will we keep your personal information?

We will keep your personal information for as long as we need it to fulfil the purposes for which it was collected. We will keep personal information after that to comply with legal and regulatory requirements. If you would like further information about our data retention practices, please contact us.

 

Can you ask us to delete the personal information we hold about you?

Yes, you may request us to delete your personal information by submitting a request to pauldarroch@darroch-hearing.co.uk

Please note your request to delete your personal information will be refused where it is lawful and permitted to do so under data protection law, such as where the personal information must be retained to comply with legal obligations or to exercise or defend legal claims.

 

Is your personal information safe?

We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it’s held. If we outsource any processes, we will ensure the supplier has appropriate security measures in place and they will be required to comply with GDPR.

 

How can you contact us?

If you have any questions or queries about the personal information we collect, process and store about you, you can contact us by writing to:

Paul Darroch

Director

Darroch Hearing Clinics Ltd

PO Box 26221

Kilmarnock

KA1 9FJ

or by telephone: 0141 345 2340.